Customer Service Representative

2 weeks ago


Municipal District of Rocky View No, Canada MAG Technologies Inc Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at MAG Technologies Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Communication: Respond to written and oral inquiries from clients in a timely and professional manner.
  • Order Management: Place orders for office supplies and maintain accurate inventory levels.
  • Complaint Resolution: Receive and log complaints, providing prompt and effective solutions to resolve issues.
  • Payment Processing: Receive payments from clients and ensure accurate recording of transactions.
  • Sales and Support: Sell merchandise to clients and provide ongoing support to ensure customer satisfaction.
  • Procedure Explanation: Clearly explain procedures, risks, and benefits to clients, ensuring they understand our products and services.
  • Client Support: Respond to client inquiries and provide information to resolve issues.
  • Post-Sale Support: Consult with clients after sale to provide ongoing support and ensure customer satisfaction.
Work Environment and Physical Capabilities
  • Attention to Detail: Maintain high levels of attention to detail to ensure accurate and efficient work.
  • Work under Pressure: Work effectively under pressure to meet deadlines and resolve client issues.
  • Repetitive Tasks: Perform repetitive tasks with minimal supervision, ensuring high levels of productivity.
Support for Diverse Groups
  • Accessibility Training: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Cultural Competency Training: Provide cultural competency training and awareness training to create a welcoming work environment for Indigenous workers, newcomers, and refugees.
  • Mentorship Programs: Offer mentorship programs that pair members of visible minorities with experienced employees.
Work Terms and Conditions
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.


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