Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at MAG Technologies Inc.
Key Responsibilities- Respond to Client Inquiries
Provide timely and accurate responses to client inquiries, either written or verbal, to ensure customer satisfaction and resolve any issues promptly.
Manage Office Supplies and InventoryOrder and maintain office supplies and inventory to ensure a well-stocked and efficient work environment.
Process Client ComplaintsReceive and log client complaints in a professional and courteous manner, and work to resolve the issue in a timely and satisfactory manner.
Process Payments and SalesReceive payments and process sales transactions accurately and efficiently.
Provide Product Information and SupportExplain product procedures, risks, and benefits to clients, and provide ongoing support to ensure customer satisfaction.
Consult with ClientsConsult with clients after sales to provide ongoing support and ensure customer satisfaction.
Work Environment and Physical Capabilities- Attention to Detail
Work in a fast-paced environment and maintain attention to detail to ensure accuracy and efficiency.
Work Under PressureWork under pressure to meet deadlines and resolve client issues promptly.
Repetitive TasksPerform repetitive tasks accurately and efficiently.
Support for Diverse Groups- Support for Persons with Disabilities
Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for Newcomers and RefugeesProvide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
Support for VeteransProvide awareness training to employees to create a welcoming work environment for Veterans.
Support for Indigenous PeopleProvide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
Support for Mature WorkersProvide staff with awareness training to create a welcoming work environment for mature workers.
Support for Visible MinoritiesOffer mentorship programs that pair members of visible minorities with experienced employees.
Work Terms- Work Term
Permanent
Work LanguageEnglish
Hours40 hours per week
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