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Customer Service Representative

2 months ago

Municipal District of Rocky View No, Canada MAG Technologies Inc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at MAG Technologies Inc.

Key Responsibilities
  • Respond to Client Inquiries

Provide timely and accurate responses to client inquiries, either written or verbal, to ensure customer satisfaction and resolve any issues promptly.

Manage Office Supplies and Inventory

Order and maintain office supplies and inventory to ensure a well-stocked and efficient work environment.

Process Client Complaints

Receive and log client complaints in a professional and courteous manner, and work to resolve the issue in a timely and satisfactory manner.

Process Payments and Sales

Receive payments and process sales transactions accurately and efficiently.

Provide Product Information and Support

Explain product procedures, risks, and benefits to clients, and provide ongoing support to ensure customer satisfaction.

Consult with Clients

Consult with clients after sales to provide ongoing support and ensure customer satisfaction.

Work Environment and Physical Capabilities
  • Attention to Detail

Work in a fast-paced environment and maintain attention to detail to ensure accuracy and efficiency.

Work Under Pressure

Work under pressure to meet deadlines and resolve client issues promptly.

Repetitive Tasks

Perform repetitive tasks accurately and efficiently.

Support for Diverse Groups
  • Support for Persons with Disabilities

Provide awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for Newcomers and Refugees

Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.

Support for Veterans

Provide awareness training to employees to create a welcoming work environment for Veterans.

Support for Indigenous People

Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.

Support for Mature Workers

Provide staff with awareness training to create a welcoming work environment for mature workers.

Support for Visible Minorities

Offer mentorship programs that pair members of visible minorities with experienced employees.

Work Terms
  • Work Term

Permanent

Work Language

English

Hours

40 hours per week