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Tenant Services Coordinator

2 months ago

Markham, Ontario, Canada BGIS Full time
About the Role

As a Tenant Services Coordinator at BGIS, you will play a crucial role in supporting our clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services. This position requires strong organizational and coordination skills, with the ability to multitask and work independently.

Key Responsibilities
  • Receive, process, and validate service requests from clients, maintaining accurate tracking and reporting as required.
  • Coordinate the delivery of tenant services, working closely with BGIS and subcontracted forces to ensure timely and quality results.
  • Provide assistance and support to Facility Managers, determining skills required, selecting contractors, monitoring performance, budget, quality control, and assigning work.
  • Review contract work, reporting discrepancies to Facility Managers and requesting Purchase Orders as necessary.
  • Develop a strong understanding of client work processes, workplace culture, and policies to deliver effective Tenant Services.
Requirements
  • High school completion plus specialized technical or business course.
  • More than one year up to three years of job-related experience.
  • Superior client management and customer service skills.
  • Effective interpersonal skills, with a focus on communication (verbal and written).
  • Knowledge of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction.
  • Strong organizational, coordination, and documentation skills, with the ability to multitask.
  • Ability to work independently and interpret contracts as required.
  • Proficiency with CAD and MS Office software.
About BGIS

At BGIS, we believe that diversity and inclusion are key business drivers. We are committed to maintaining a barrier-free recruitment process, providing equal employment opportunities to individuals of all backgrounds. We recognize the importance of promoting diversity in our pursuit of organizational success.