Technical Consultant

22 hours ago


Montreal, Quebec, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at ServiceNow. As a Technical Consultant, you will play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.

Key Responsibilities
  • Deliver Technical Accelerators: Present and deliver our portfolio of technical accelerators to large enterprise customers remotely, ensuring seamless adoption and implementation of ServiceNow products.
  • Technical Expertise: Act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals.
  • Process Improvement: Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Customer Success: Engage with customers' requests in Impact, including scoping of the level of effort as part of technical accelerator recommendations.
  • Product Demonstration: Demonstrate the product, both standard and tailored to customer needs, ensuring a deep understanding of customer business and technical requirements.
  • Relationship Building: Develop and maintain strong working relationships with global Impact team members, driving continuous improvements of our implementation methodology and service offerings.
Requirements
  • Technical Expertise: Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  • Knowledge of Technical Components: Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
  • Experience with ITOM/ITAM: Experience with ITOM/ITAM, with a strong understanding of business process optimization and digital transformation.
  • Agile Methodologies: Experience working with Agile methodologies, with a strong focus on customer-centricity and collaboration.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to clearly articulate solutions to complex technical problems.
About ServiceNow

ServiceNow is a leading provider of cloud-based digital workflow software, helping organizations automate and modernize their business processes. We are committed to delivering exceptional customer experiences and driving business success through our innovative solutions.


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