Customer Support Specialist
7 days ago
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Rokt. As a key member of our support team, you will play a pivotal role in ensuring customer satisfaction and delivering exceptional support experiences.
Key Responsibilities- Manage Support Tickets: You will be responsible for managing support tickets, responding to live chat and email customer queries, and resolving issues in a timely and professional manner.
- Guide Customers: You will work closely with customers to educate them on how to use our ecommerce platform to achieve their goals and maximize their success.
- Address Customer Issues: You will troubleshoot technical problems, address customer concerns, and work with our technical team to resolve complex issues.
- Collect Customer Feedback: You will gather feedback from customers to help us improve our products and services.
- Customer Focus: You have a strong customer-centric approach and are able to put yourself in the customer's shoes to understand their needs and concerns.
- Technical Skills: You have a foundation in technical skills, including experience with ecommerce platforms, customer support software, and troubleshooting techniques.
- Communication Skills: You have excellent communication and interpersonal skills, with the ability to teach and present complex concepts in a clear and concise manner.
- Problem-Solving Skills: You are a skilled problem-solver with the ability to analyze complex issues and develop effective solutions.
- Team Player: You are a team player with a collaborative approach, able to work effectively with cross-functional teams to achieve common goals.
- Competitive Compensation: We offer a competitive salary and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
- Opportunities for Growth: We offer opportunities for career growth and professional development, including training and education programs, mentorship, and opportunities for advancement.
- Collaborative Culture: We have a collaborative and inclusive culture that values diversity, equity, and inclusion.
- Flexible Work Arrangements: We offer flexible work arrangements, including remote work options and flexible hours.
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Customer Support Specialist
2 weeks ago
Edmonton, Alberta, Canada Rokt Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Rokt, a leading ecommerce company. As a Customer Support Specialist, you will play a critical role in ensuring customer satisfaction by providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a...
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Customer Support Specialist
7 days ago
Edmonton, Alberta, Canada Rokt Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Rokt, a leading ecommerce company. As a Customer Support Specialist, you will play a critical role in ensuring customer satisfaction by providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a...
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Customer Support Specialist
6 days ago
Edmonton, Alberta, Canada Rokt Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Rokt, a leading ecommerce company. As a Customer Support Specialist, you will play a critical role in ensuring customer satisfaction by providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a...
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Customer Support Specialist
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Edmonton, Alberta, Canada Rokt Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Rokt. As a key member of our customer-facing team, you will play a pivotal role in ensuring customer satisfaction and delivering exceptional support to our clients.Key ResponsibilitiesManage support tickets and respond to customer inquiries in a timely and...
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Customer Support Specialist
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Edmonton, Alberta, Canada Rokt Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Rokt. As a key member of our customer-facing team, you will play a pivotal role in ensuring customer satisfaction and delivering exceptional support to our clients.Key ResponsibilitiesManage support tickets and respond to customer inquiries in a timely and...
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
1 day ago
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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