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Customer Support Specialist
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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Specialist to join our team at Rokt. As a key member of our customer-facing team, you will play a pivotal role in ensuring customer satisfaction and delivering exceptional support to our clients.
Key Responsibilities- Manage support tickets and respond to customer inquiries in a timely and professional manner.
- Guide customers through the use of our ecommerce platform, providing education and support to help them achieve success.
- Address customer issues and concerns, working to resolve problems and provide solutions.
- Collect and analyze customer feedback, using it to inform product development and improve customer experience.
- Strong customer service skills and a passion for delivering exceptional support.
- Experience with ecommerce platforms and a solid understanding of customer needs.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including equity in the company.
- The chance to work with a talented and passionate team, dedicated to delivering exceptional customer experiences.
