IMITS Business Solutions Analyst and Project Coordinator

3 weeks ago

Burnaby, British Columbia, Canada PHSA Full time
Job Summary:

In alignment with the Mission, Vision, and Values of PHSA, the safety of both patients and employees is a fundamental priority and a collective responsibility across all PHSA Agencies/Divisions/Services. The role of the Business Solutions Analyst and Project Coordinator is essential in driving continuous improvements in quality and safety.

This position is responsible for leading the analysis and documentation of business requirements to facilitate projects for designated programs/services within IMITS. The analyst collaborates closely with various stakeholders to enhance business systems, develop effective business solutions, and refine business processes.

As a Subject Matter Expert (SME), the analyst conducts gap analyses of systems and maps business processes, identifying connections to other business systems. This role is pivotal in ensuring that business processes and project deliverables are consistent, accurate, and timely.

The analyst also engages in strategic planning and develops project plans for the design, development, and implementation of new business processes. This includes supporting the transition from existing systems and practices to an integrated system with standardized processes and improved functionality.


Duties/Accountabilities:
  • Ensures the achievement of key results in accordance with the project plan by analyzing current business systems and processes, generating innovative ideas, and formulating actionable recommendations. Supports project members in making decisions that align with project scope and timelines.
  • Implements effective processes to assess project risks, identify mitigation strategies, and monitor risks throughout the project lifecycle. Provides regular updates to the IMITS Manager/Team Lead regarding project progress and any associated risks.
  • Reviews, analyzes, and defines current and future state processes, contributing to the development of specifications and testing for all identified system modifications and installations.
  • Offers user support, advice, and orientation. Develops training content as needed, delivers training sessions, and provides guidance to system users and department staff. Maintains online course content and various business processes, policies, and procedures, along with reference documentation such as user instructions and manuals.

Qualifications:

A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related field, along with five (5) years of recent relevant experience in project planning, analysis, and implementation. Experience in the Public Service and Health Sector is an asset.

Demonstrated proficiency in business process mapping and gap analysis is essential. The candidate should possess excellent interpersonal, oral, and written communication skills, with the ability to manage multiple interactions and issues simultaneously.

Superior analytical, problem-solving, and system analysis skills are required, along with a proven ability to plan and execute projects within stringent timelines. The ability to work effectively as part of a team is crucial.

Demonstrated capability to provide professional expertise to staff, departments, and IMITS stakeholders, along with guidance on standard project management processes, is essential. The candidate should also have a proven track record in providing user support, advice, training, and other liaison services.

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