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Project Support Analyst, IMITS
2 months ago
In alignment with the Mission, Vision, and Values of PHSA, safety—encompassing both patient and employee safety—is a fundamental priority and a collective responsibility shared across all PHSA Agencies, Divisions, and Services. The ongoing enhancement of quality and safety is an integral aspect of this role.
The Project Support Analyst plays a pivotal role in the evaluation and documentation of business requirements to facilitate projects for specific programs and services within IMITS. This position collaborates closely with various stakeholders to devise enhancements to business systems, solutions, or processes.
Acting as a Subject Matter Expert (SME), the analyst conducts gap analyses of systems and maps business processes, identifying connections to other business systems. This role is essential in developing solutions that ensure business processes and project deliverables are accurate, consistent, and timely.
Engagement in strategic planning is a key responsibility, along with the formulation of project plans for the design, development, and execution of new business processes. The analyst supports the transition from existing systems and practices to an integrated framework with standardized processes and improved functionality.
Duties/Accountabilities:
- Ensures that key objectives are met in accordance with the project plan by assessing current business systems and processes, generating innovative ideas, and formulating recommendations to assist project members in making decisions within the project scope and timelines.
- Implements or contributes to the establishment of effective processes for assessing project risks, identifying mitigation strategies, and monitoring risks throughout the project lifecycle. Provides regular updates to the IMITS Manager/Team Lead regarding project progress and any associated risks.
- Reviews, analyzes, and defines current and future state processes, contributing to the development of specifications and testing for all identified system modifications and installations.
- Offers user support, advice, and orientation. Develops training content as necessary, delivers training sessions, and provides guidance to system users and departmental staff. Maintains online course content and various business processes, policies, and procedures, along with reference documentation such as user instructions and manuals.
Qualifications:
A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related field, along with five (5) years of recent relevant experience, including project planning, analysis, and implementation.
Experience and knowledge in the Public Service and Health Sector are advantageous. Demonstrated capability in business process mapping and gap analysis is essential.
Exceptional interpersonal, oral, and written communication skills are required, with the ability to manage multiple interactions and issues simultaneously. Strong analytical, problem-solving, and system analysis skills are crucial, along with a proven ability to plan and execute projects within strict timelines. The ability to work effectively as part of a team is necessary.
Demonstrated expertise in providing professional guidance to staff, departments, and IMITS stakeholders regarding standard project management processes is essential, along with the ability to deliver user support, advice, training, and other liaison services.
