Business Analyst and Project Coordinator

2 months ago


Burnaby, British Columbia, Canada PHSA Full time
About the Role

This is an exciting opportunity to join the Provincial Health Services Authority (PHSA) as a Business Analyst and Project Coordinator. As a key member of the PDHIS team, you will play a crucial role in leading the analysis and documentation of business requirements to support projects for designated programs/services within PDHIS.

Key Responsibilities
  • Lead the analysis and documentation of business requirements to support projects for designated programs/services within PDHIS.
  • Work in close collaboration with other stakeholders to develop business systems enhancements, business solutions, or business processes.
  • Function as a Subject Matter Expert (SME) to project teams through performing gap analysis of systems and business process mapping, including the identification of linkages to other business systems.
  • Provide key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely.
  • Participate in and contribute to strategic planning.
  • Develop project plans for the design, development, and implementation of new business processes, and support the transition from current systems, practices, and processes to an integrated system, common practices, and standardized processes with current or improved functionality.
What You'll Do
  • Ensure key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in reaching decisions that are within project scope and timelines.
  • Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies, and monitor risk throughout the project lifecycle. Support the PDHIS Manager/Team Lead by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline.
  • Review, analyze, and define current/future state processes and contribute to the development of specifications and testing for all identified development, system modifications, and installations.
  • Provide user support, advice, and orientation. Develop content, as required, for training modules, deliver training, and provide guidance to system users and department staff. Develop and maintain online course content as required. Develop and maintain various business processes, policies, and procedures, as well as reference documentation such as user instructions, manuals, and reference materials.
What You Bring
  • A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related discipline, plus five (5) years recent related experience which includes project planning, analysis, and implementation. Public Service and Health Sector experience and knowledge an asset.
  • Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability to manage multiple interactions with multiple groups while working on multiple issues at the same time. Superior analytical, problem-solving, and system analysis skills. Proven ability to plan and execute projects with stringent timelines. Ability to work effectively as part of a team. Demonstrated ability to provide professional expertise to staff, departments, and PDHIS stakeholders, and guidance regarding standard processes for project management. Demonstrated ability to provide user support, advice, and training, and other user liaison services.
What We Bring
  • Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too – offering health, wellness, development programs to support you – at work and at home.
  • Join one of BC's largest employers with province-wide programs, services, and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


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