Manager, Technology Services Imits
1 week ago
Job Title: Manager, Technology Services PDHIS
Location: Burnaby, BC
About the Role:
The Manager, Technology Services PDHIS will be responsible for leading a team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. This role will require strong leadership and management skills, as well as the ability to analyze complex situations and develop effective strategies to address them.
Key Responsibilities:
- Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans.
- Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
- Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function.
- Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff.
- Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
- Develops and continuously improves existing and new technology service processes and methods.
- Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
- Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
- Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
- Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
Requirements:
- A level of education, training, and experience equivalent to a degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance.
- Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
- Demonstrated ability to build and maintain effective relationships.
- Self-directed, highly motivated, results-oriented and able to motivate others.
- Demonstrated ability to lead teams and to promote teamwork both virtually and locally.
- Critical thinking skills and proven ability to effectively manage human and fiscal resources.
- Sound judgment and decision making skills.
- Demonstrated understanding and experience of quality assurance process, operational planning and program development.
- Ability to prioritize and manage multiple tasks and projects.
- Ability to work in an environment in transition and act as an agent of change.
- Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting.
- Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL).
- Extensive understanding and experience managing device and related technologies.
- Relevant industry certifications, such as Microsoft Certified System Engineer.
What We Offer:
- A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people.
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
About PHSA:
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Why Join PHSA:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
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