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Business Analyst 2
2 months ago
The City of Burnaby is seeking a highly skilled Business Analyst 2 to join the IT Systems & Knowledge team within IT Client Services. As a key member of our team, you will play a critical role in sustaining existing business applications, deploying applications, and developing or configuring applications, with a focus on ServiceNow.
About the Role:- Reporting to the Senior Manager, IT Systems & Knowledge, you will be responsible for analyzing business requirements, developing business processes and procedures, and conducting unit tests and module walkthroughs.
- You will interact with Project Managers and cross-functional project teams to ensure successful project delivery.
- Coordinate user reviews of configured applications and prepare and maintain reports and records related to the work.
- Stay up-to-date with recent developments in computer techniques and procedures, and perform research, information assembly, organization, and facilitation of business workshops and related documentation.
- Sustaining existing business applications, deploying applications, and developing or configuring applications, with a focus on ServiceNow.
- Developing business processes and procedures, and conducting unit tests and module walkthroughs.
- Coordinating user reviews of configured applications and preparing and maintaining reports and records related to the work.
- Performing research, information assembly, organization, and facilitation of business workshops and related documentation.
- Completion of a university degree at the Bachelor's level in Computer Science or a related discipline (e.g. Business Administration).
- Sound related experience in business analysis, or an equivalent combination of training and experience.
- ServiceNow Certified System Administrator and Certified Implementation Specialist certificate are strong assets.
- Sound related experience as a ServiceNow Developer and experience implementing IT Service Management modules within ServiceNow.
- Experience managing ServiceNow system configurations, gathering and documenting user and process requirements, developing workflow customizations, UI design, ACL and business rules, and performing quality assurance testing.
- Prior knowledge and experience with business analysis within a municipal environment, process modeling, cost benefit analysis, change management, and business process re-engineering.
- Ability to utilize agile and scrum methodology, establish and maintain effective working relationships with a variety of internal and external contacts, and to present proposals in non-technical language.
- Ability to develop detailed work plans to carry out technological changes; strong analytical, problem solving, and excellent verbal & written communication skills.
The City of Burnaby is a vibrant and diverse community that is committed to fostering an inclusive and diverse workforce. We are an equal opportunity employer and welcome applicants from all backgrounds.
We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We believe that diversity and inclusion are essential to our success and are committed to building a workforce that reflects the diversity of our community.
If you are a motivated and experienced Business Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity.
