Box Office Operations Supervisor

4 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time

Requisition ID: 13625

Department: Recreation, Cultural & Facility Services

Service: Community Recreation, Culture & Sport Services

Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week
Various Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 PT Recreation & Culture

Salary Information: $23.839 per hour (2024 rates of pay)

Location: Various locations

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

Application Close: 08/06/2025

JOB SUMMARY

The Cultural and Heritage Programs division oversees multi-disciplinary arts centers, heritage and museum facilities, and the provision of arts, heritage, and museum public programming and events. This role is essential in volunteer program development, audience engagement, and exhibit research.

You will be tasked with supervising daily operations in guest services, ensuring adherence to theatre policies and procedures, and fostering outstanding customer service relations. Additionally, your responsibilities will include:

  • Assisting in cash management and clerical/administrative support.
  • Performing technical duties and providing general supervision and quality service to customers and clients.
  • Monitoring, training, and guiding Customer Service Attendants.
  • Acting as the primary contact for resolving issues with patrons, tenants, maintenance staff, and building security.

EDUCATION AND EXPERIENCE

Completion of Grade 12 is required, along with a minimum of one year of customer service experience in a cultural environment, both by phone and in person.

CERTIFICATIONS AND LICENSES

Current Standard First Aid, CPR, and/or AED certificates are necessary, along with AODA Customer Service/IASR Training.

KNOWLEDGE

  • Proficiency with computers and the ability to develop a comprehensive understanding of corporate software applications.
  • Familiarity with health and safety legislation, recognizing potential hazards, and implementing appropriate safety measures in the workplace.

COMPETENCIES, SKILLS, AND ABILITIES

  • Exceptional organizational skills and the ability to thrive in a multi-tasking environment.
  • Effective decision-making and judgment capabilities.
  • Demonstrated leadership skills.
  • Understanding of cash management processes.
  • Self-motivated and adaptable.
  • Proven ability to lead a team.
  • Capacity to manage complex demands simultaneously.

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements exist; some locations may require English only, French only, or bilingual competencies.
  • Police Record Check: Successful candidates will need to complete a Criminal Records and Judicial Matters Check.
  • Please retain a copy of the job poster for your records.

We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

The City of Ottawa is committed to diversity and inclusion, adhering to the principles of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from individuals representing diverse backgrounds.

Accommodation is available during all parts of the hiring process for applicants with disabilities, upon request.

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