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Box Office Operations Supervisor

3 months ago

Ottawa, Ontario, Canada City of Ottawa Full time

Position Overview

The City of Ottawa is seeking a dedicated individual to oversee the daily operations of our box office and guest services. This role is essential in ensuring that our cultural and heritage programs run smoothly and that patrons receive exceptional service.

Key Responsibilities

  • Supervise daily guest services activities, ensuring adherence to theatre policies and procedures.
  • Foster a positive customer service environment, addressing inquiries and resolving issues effectively.
  • Provide support in cash management and administrative tasks.
  • Train and mentor Customer Service Attendants, promoting a high standard of service.
  • Act as the primary contact for problem resolution, collaborating with patrons, maintenance staff, and security personnel.

Qualifications

Education: Completion of Grade 12 is required.

Experience: A minimum of one year of customer service experience in a cultural environment, both in-person and via phone.

Certifications: Current Standard First Aid, CPR, and/or AED certifications are necessary. AODA Customer Service/IASR Training is also required.

Knowledge and Skills:

  • Proficient in computer applications and corporate software.
  • Familiarity with health and safety legislation and practices.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Proven leadership and decision-making capabilities.
  • Understanding of cash management processes.

Additional Information

  • Language requirements may vary; positions may require proficiency in English, French, or bilingual capabilities.
  • A Police Record Check will be necessary for the successful candidate.

The City of Ottawa values diversity and inclusion in the workplace and encourages applications from all qualified individuals.