Supervisor, Box Office Operations
7 days ago
Job Summary
The City of Ottawa's Cultural and Heritage Programs department is seeking a highly skilled and experienced Supervisor to oversee the day-to-day operations of our guest services team. As a key member of our team, you will be responsible for ensuring that our theatre policies and procedures are maintained, and that excellent customer service relations are promoted.
Key Responsibilities
- Supervise and coordinate the activities of guest services staff, ensuring that all tasks are completed efficiently and effectively.
- Develop and implement strategies to improve customer service and satisfaction.
- Provide support in cash management, clerical/administrative tasks, and technical duties.
- Monitor, train, and provide guidance to Customer Service Attendants.
- Act as the first point of contact for problem resolution with patrons, tenants, maintenance staff, and building security.
Requirements
- Completion of Grade 12.
- Minimum of 1 year of experience in customer service, preferably in a cultural setting.
- Current Standard First Aid, CPR, and/or AED certificates.
- AODA Customer Service/IASR Training.
Preferred Qualifications
- Demonstrated expertise with computers and corporate software applications.
- Familiarity with all applicable health and safety legislation and knowledge of potential or actual dangers to health or safety in the workplace.
- Excellent organizational skills and ability to work in a multi-task environment.
- Effective decision-making and judgment skills.
- Leadership abilities and understanding of cash management and process systems.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and diverse environment.
- Professional development and growth opportunities.
How to Apply
Applicants are encouraged to submit their resume and cover letter, highlighting their relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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