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Box Office Operations Supervisor

3 months ago

Ottawa, Ontario, Canada City of Ottawa Full time

Requisition ID: 13625

Department: Recreation, Cultural & Facility Services

Service: Community Recreation, Culture & Sport Services

Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week
Various Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 PT Recreation & Culture

Salary Information: $23.839 per hour (2024 rates of pay)

Location: Various locations

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

JOB SUMMARY

The Cultural and Heritage Programs division oversees multi-disciplinary arts centers, heritage and museum facilities, and the execution of arts, heritage, and museum public programming and events. This role is crucial in developing volunteer programs, enhancing audience engagement, and facilitating exhibits and research.

As a supervisor, you will oversee daily operations in guest services, ensuring adherence to theatre policies and procedures while fostering exceptional customer service. Your responsibilities will include:

  • Supporting cash management processes
  • Providing clerical and administrative assistance
  • Performing technical duties
  • Ensuring quality service to customers and clients
  • Monitoring, training, and guiding Customer Service Attendants
  • Acting as the primary contact for resolving issues with patrons, tenants, maintenance staff, and security personnel

EDUCATION AND EXPERIENCE

Candidates must have completed Grade 12 and possess a minimum of one year of customer service experience, both over the phone and in person, within a cultural environment.

CERTIFICATIONS AND LICENSES

Current Standard First Aid, CPR, and/or AED certifications are required, along with AODA Customer Service/IASR Training.

KNOWLEDGE

  • Proficiency with computers and a strong understanding of corporate software applications.
  • Familiarity with health and safety legislation, including knowledge of potential hazards in the workplace and appropriate safety measures.

COMPETENCIES, SKILLS, AND ABILITIES

  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Effective decision-making and judgment capabilities.
  • Proven leadership skills.
  • Understanding of cash management and related processes.
  • Self-motivated and adaptable.
  • Strong team leadership qualities.
  • Ability to handle complex demands concurrently.

ADDITIONAL INFORMATION

  • Language Requirement: Various language requirements may apply; some positions may require English only, French only, or bilingual competencies.
  • Police Record Check: Candidates will need to complete a Criminal Records and Judicial Matters Check to the satisfaction of the City of Ottawa.
  • It is recommended to save a copy of the job poster for future reference.

The City of Ottawa is committed to diversity and inclusion, adhering to the principles of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from individuals representing diverse backgrounds.

The City of Ottawa provides accommodations during the hiring process for applicants with disabilities upon request.