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Box Office Agent

2 months ago

Ottawa, Ontario, Canada National Arts Centre Full time

About the Role

The National Arts Centre is seeking a highly skilled Box Office Agent to join our team. As a key member of our box office team, you will be responsible for providing exceptional customer service to our patrons, handling patron inquiries, and assisting with ticket sales and event promotions.

Key Responsibilities

  • Engage with and nurture relationships with our customers to develop long-term loyalty
  • Handle patron inquiries and provide accurate information and assistance
  • Assist with ticket sales and event promotions, including outreach efforts to connect with patrons
  • Consistently and accurately record and use key customer data
  • Strive for first contact problem resolution and provide gold-standard patron care

Skill Requirements

  • Fluently bilingual in both official languages
  • High School degree with a minimum of one year of related experience
  • Experience in customer service and dealing with various monetary transactions
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and with a team
  • Ability to follow detailed instructions
  • Strong problem-solving skills, organizational ability, and initiative
  • Familiarity and comfort with a computerized environment
  • Experience in ticket sales and Microsoft Teams is an asset
  • A past record of satisfactory attendance and punctuality is a requirement