Help Desk Technician

2 weeks ago

Vaughan, Ontario, Canada Value Mobile Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Value Mobile. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues in a timely and efficient manner.
  • Communication: Effectively communicate with customers to understand their needs and provide solutions.
  • Documentation: Maintain accurate records of customer interactions and technical issues.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2 years of experience in a technical support role.
  • Skills: Strong technical knowledge of computer systems, software, and hardware.
  • Soft Skills: Excellent communication and problem-solving skills.
Work Environment

As a Technical Support Specialist at Value Mobile, you will work in a fast-paced environment with a team of experienced professionals. You will be required to work under pressure and meet tight deadlines.

Benefits
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Team: We have a collaborative and supportive team environment.

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