Associate Technical Account Manager

3 days ago

Old Toronto, Ontario, Canada Yardi Systems Full time

About the Role:

We are seeking a highly skilled Associate Technical Account Manager to join our team at Yardi Systems. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  1. Provide technical support and troubleshooting for software applications.
  2. Collaborate with internal teams to drive continuous improvements and advancements in our products.
  3. Build rapport with clients and perform systems and business process reviews.
  4. Collaborate closely with team members across the US to contribute to the collective success of the team.

Requirements:

  1. Bachelor's degree in Business, Accounting, Information Management, or Healthcare.
  2. Prior experience working in a customer support role setting and managing expectations.
  3. Strong proficiency in MS Office Suite and Outlook.
  4. Excellent written and verbal communication skills.
  5. Phenomenal customer service skills and desire to go the extra mile.
  6. You are a faster learner and can learn new concepts quickly.
  7. Excellent attention to detail and the ability to prioritize effectively.
  8. High comfort level troubleshooting and problem-solving issues.
  9. Great people skills and the ability to be personable and professional.
  10. Flexibility, and the ability to manage changing priorities.

Preferred Qualifications:

  1. Previous technical support and application troubleshooting.
  2. Prior experience with Yardi software.
  3. SQL, Basic server and web server knowledge.

About Yardi Systems:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service

Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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