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Technical Account Manager Associate

3 months ago

Old Toronto, Ontario, Canada Yardi Systems Full time

Yardi is on the lookout for talented individuals who possess a robust technical background coupled with a strong focus on customer service to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). In this pivotal role, you will provide technical assistance for a diverse array of Yardi's software products, tailored to meet the specific demands of various real estate sectors worldwide. Your expertise will be crucial in troubleshooting software challenges through various communication channels and working collaboratively with clients to ensure their success.

Key Responsibilities:

  • Employ your analytical skills to efficiently diagnose application-related issues, proactively tackling challenges and delivering effective solutions.
  • Deliver outstanding customer support during software rollouts and upgrades, ensuring a seamless transition for clients.
  • Engage in follow-ups for any matters requiring further investigation or information from clients, ensuring thorough and prompt resolutions.
  • Compile detailed reports for escalated issues, documenting cases and creating comprehensive guides for issue resolution.
  • Build and maintain strong client relationships, conducting regular calls to facilitate setups and ensure ongoing engagement.
  • Work closely with Global Solutions team members across various regions, contributing to the overall success of the team.

Qualifications:

  • Bachelor's degree in Business, Accounting, Finance, or a related discipline.
  • A strong affinity for numbers and exceptional analytical capabilities.
  • High proficiency in troubleshooting and providing remote assistance through various communication methods, effectively supporting clients.
  • Exceptional customer service skills with a genuine commitment to exceeding client expectations and ensuring satisfaction.
  • Meticulous attention to detail and a thorough approach to processes, ensuring accuracy and efficiency in all tasks.
  • Adaptability and the ability to manage shifting priorities, effectively handling multiple tasks and projects.

Preferred Qualifications:

  • Familiarity with accounting principles, enhancing your capability to address client inquiries related to financial processes.
  • Knowledge of SQL Server and web server technologies.
  • Prior experience in technical support and application troubleshooting, providing a solid foundation for this role.

Salary: $68,480 - $72,000 CAD

Yardi is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please inform us if you require accommodation at any stage of the recruitment process.

Join our dedicated team of ATAMs and take part in a fulfilling journey where you can significantly influence the real estate sector.