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Technical Account Manager
1 month ago
We are seeking a highly skilled Technical Account Manager to join our growing Customer team at Secoda, Inc. As a key member of our team, you will be responsible for managing and growing relationships with our customers, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR).
Key Responsibilities- Deliver exceptional customer experience and support to our customers, ensuring they are enabled successfully and fully understand how to use our platform.
- Develop close relationships with our customers to understand their use cases and technical challenges, and help them achieve the greatest value from our products.
- Work closely with our customers to gauge their levels of engagement with the company and provide feedback to internal stakeholders regarding product improvements.
- Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible.
- 4+ years of experience as an Account Manager and/or Account Executive, ideally at a SaaS company.
- Proven track record in a quota-carrying role of supporting sales teams in achieving targets.
- Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda.
- Passion for helping people solve problems and ability to understand changing technologies.
- Ability to work collaboratively and cross-functionally in a fast-moving environment.
- Proficiency in translating complex technical information into simple terms for non-technical stakeholders.
- Ability to work in a fast-paced startup environment and adapt to changing priorities.
- Experience working with enterprise-level customers.
- Technical understanding of MDS and data discovery tools.
- Experience working in a fast-paced startup environment.
We are a company that values curiosity, resilience, humility, analytical thinking, and ambition. We prioritize candidates who are ambitious, self-starters, and great teammates. We offer a competitive pay and equity package, unlimited paid time off, flexible working environment, competitive health benefits, home office stipend, learning and development budget, company offsites and team events, and parental leave.
We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about helping people solve problems and have a strong desire to work in a fast-paced startup environment, we encourage you to apply for this exciting opportunity.
