Coffee House Team Lead

2 weeks ago


MontRoyal, Quebec, Canada Qwelli l'art du gelato inc Full time
About Qwelli l'art du gelato inc

We are a dynamic and growing gelato company seeking a skilled and experienced individual to join our team as a Café Manager. As a key member of our team, you will be responsible for overseeing the daily operations of our café, ensuring exceptional customer service, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Financial Management
    • Balance cash and complete financial reports, ensuring accuracy and attention to detail.
    • Organize and maintain inventory, minimizing waste and optimizing stock levels.
  • Customer Service
    • Provide exceptional customer service, addressing complaints and concerns in a professional and courteous manner.
    • Lead by example, demonstrating a commitment to customer satisfaction and loyalty.
  • Team Leadership
    • Supervise and lead a team of 5-10 employees, providing guidance and support to ensure seamless daily operations.
    • Develop and implement strategies to improve team performance and productivity.
  • Operations Management
    • Plan, organize, direct, control, and evaluate daily operations, ensuring efficiency and effectiveness.
    • Ensure compliance with health and safety regulations, maintaining a safe and healthy work environment.
  • Screening and Hiring
    • Participate in the screening and hiring process, ensuring that new team members meet the company's standards and requirements.
  • Benefits and Perks
    • Enjoy a range of benefits, including a bonus structure, free parking, on-site amenities, and paid time off for volunteering or personal days.
    • Work in a dynamic and fast-paced environment, with opportunities for growth and development.

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