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Desktop Technical Support Specialist

1 month ago

Toronto, Ontario, Canada CB Canada Full time
Job Title: Desktop Technical Support Analyst

We are seeking a highly skilled Desktop Technical Support Analyst to join our team at CB Canada. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring that their desktop systems are running smoothly.

Key Responsibilities:
  • Provide technical support for desktop systems, including troubleshooting and resolving issues related to Windows 7/8/10 Operating Systems, PCs, Laptops, Tablets, Networking, and Printers.
  • Work closely with Community Leads to provide end-level support for citizen groups based in various ecosystems.
  • Act as the single point of contact for all technology-related issues and provide supervised systems-level support for production endpoint systems and development systems.
  • Manage customer issues, resolving them directly or engaging internal resources to do so.
  • Collaborate with internal teams to implement new projects and provide technical liaison services.
Requirements:
  • 3-5 years of experience in a desktop technician role or similar position in a large corporate environment.
  • 3+ years of hands-on working experience in utilizing problem-solving and decision-making skills to provide technical support and customer service in a fast-paced, high-demand office environment.
  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs and Macintosh iOS/macOS.
  • Excellent organizational skills to manage multiple complex initiatives.
  • Excellent verbal and written communication skills.
  • Strong relationship and people-oriented skills.
  • Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • Post-secondary degree in Computer Science or a relevant field of study.
Preferred Qualifications:
  • Previous Banking/FI experience is an asset.
What We Offer:

CB Canada offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.