Desktop Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada CB Canada Full time

Job Title: Desktop Technical Support Analyst

Job Description:

We are seeking a skilled Desktop Technical Support Analyst to join our team at CB Canada. As a Desktop Technical Support Analyst, you will be responsible for providing end-user support for desktop systems, including troubleshooting and resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS.

Key Responsibilities:

  • Provide technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates.
  • Act as a technical liaison with other departments for assistance with implementing new projects.
  • Manage customer issues, resolving them directly or engaging internal resources to do so.
  • Ability to be hands-on during mid to complex project deployments into production.
  • Support assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.

Requirements:

  • 3 to 5 years of experience in a desktop technician role or similar position in a large corporate environment.
  • 3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast-paced, high-demand office environment.
  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS.
  • Demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking & Printers.
  • Demonstrate a good understanding of how to troubleshoot application issues.
  • Working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel).
  • Possess excellent organizational skills to manage multiple complex initiatives.
  • Excellent verbal and written communication skills.
  • Solid track record when it comes to being very customer-focused and having a good understanding of the needs of our customers.
  • Excellent and proven customer service focus record.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong relationship and people-oriented skills.
  • Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • Post-secondary degree in Computer Science or in a relevant field of study.

Preferred Qualifications:

  • Previous Banking/FI Experience an asset.

Assignment Details:

Assignment Start Date: ASAP – 8 months to start.

Assignment Location: Toronto, ON – Work Onsite.

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