Desktop Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada CB Canada Full time
Job Title: Desktop Technical Support Analyst

We are seeking a highly skilled Desktop Technical Support Analyst to join our team at CB Canada. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our desktop systems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to Windows 7/8/10 Operating Systems, PCs, Laptops, Tablets, Networking, and Printers
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of new technologies and systems
  • Provide excellent customer service and ensure timely resolution of issues
Requirements:
  • 3-5 years of experience in a desktop technician role or similar position in a large corporate environment
  • 3+ years of hands-on working experience in utilizing problem-solving & decision-making skills to provide technical support and customer service in a fast-paced, high-demand office environment
  • Excellent organizational skills to manage multiple complex initiatives
  • Excellent verbal and written communication skills
  • Strong relationship and people-oriented skills
  • Post-secondary degree in Computer Science or a relevant field of study
Preferred Qualifications:
  • Previous Banking/FI experience an asset
What We Offer:

CB Canada offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

This is a full-time position, working onsite in Toronto, ON. The assignment start date is ASAP, with a duration of 8 months.

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