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Technical Support Specialist

2 months ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.

Job Summary:

The Technical Support Analyst will provide technical assistance and support to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the use of computer systems and software.
  • Collect and maintain a log of problems and solutions for future reference.
  • Participate in the design and implementation of new applications and software.
  • Supervise and mentor junior technical support staff.
  • Provide technical support for business systems, networks, and Internet services.
  • Install and configure computer hardware and software.
  • Perform backup and recovery operations for web servers.
Requirements:
  • 5+ years of experience in a technical support role.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.