Field Service Specialist

7 days ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

We are seeking a highly skilled Automation Service Technician to join our team at ATS Automation. As a key member of our service team, you will be responsible for providing top-notch technical support to our customers, ensuring their automation equipment is running smoothly and efficiently.

Key Responsibilities
  • Troubleshoot and repair complex automation equipment, including mechanical, electrical, and pneumatic systems.
  • Perform routine maintenance and repairs on equipment to prevent downtime and ensure optimal performance.
  • Collaborate with customers to understand their needs and provide solutions to meet their requirements.
  • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Stay up-to-date with the latest technologies and advancements in automation to provide expert advice and support to customers.
  • Work closely with the service team to ensure seamless communication and coordination of service activities.
  • Participate in on-call rotations to provide 24/7 support to customers.
  • Conduct site visits to assess equipment and provide recommendations for improvement.
  • Develop and maintain detailed service reports to document activities and ensure accurate record-keeping.
Requirements
  • Post-secondary diploma or degree in a relevant field, such as mechanical engineering or automation technology.
  • Minimum 5 years of experience in automation service and maintenance, with a strong background in mechanical, electrical, and pneumatic systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex equipment issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Valid driver's license and ability to travel to customer sites as required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
ATS Automation

ATS Automation is a leading provider of automation solutions, with a commitment to innovation and customer satisfaction. We are dedicated to helping our customers improve their operations and achieve their goals through the use of automation technology.

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