Automation Field Service Specialist

The world is evolving, and so is ATS Automation - We are not just following trends; we are creating them.

Are you passionate about making a significant impact? Become a part of our expanding ATS Automation Systems division, a segment of ATS Corporation, a publicly listed global leader with a rich legacy. We are dedicated to advancing the future through our comprehensive automation solutions across various sectors. Within the Automation Systems division, our work is crucial – we tailor, construct, and maintain essential automated solutions for medical device and pharmaceutical industries. Our commitment lies in enhancing the quality of life for individuals globally. When precision is paramount, and product failures are unacceptable, leading companies in life sciences rely on us to tackle their production challenges.

The Field Service Specialist (Vision) will oversee the design, development, troubleshooting, and documentation of complete machine vision solutions integrated within custom automation systems. Proficiency in programming Vision Systems and adeptness in troubleshooting vision applications are essential. Strong organizational skills and self-discipline are necessary, as the role requires working effectively with minimal supervision. Specialists will alternate between service tasks and system integration processes, gaining in-depth knowledge of specific systems to become subject matter experts, thereby supporting our clients throughout their systems' lifecycle.

General Responsibilities:

• During system integration, you will be expected to perform all duties as outlined in our Vision Systems Designer role.

• Willingness to travel to client locations is essential.

• Typical travel requirements range from 50% to 60%, with potential for increased travel during service rotations.

Vision Systems Design:

• Maintain comprehensive machine vision solutions supporting the ATS Cambridge division – Service Department. This encompasses all aspects including lighting, optics, cameras, frame-grabbers, processing algorithms, opto-mechanical fixtures, and material handling units.

• Comprehend machine vision system performance criteria in inspection, assembly, and functional process systems across diverse industries such as automotive, semiconductor, and pharmaceutical/medical.

• Conduct analysis and simulation of optical and lighting solutions.

• Define opto-mechanical, electrical, and software interface requirements for the vision system.

• Document vision system requirements and specific design details by creating Requirement, Design, Verification, Validation, and Calibration Specifications.

• Collaborate with mechanical, electrical, and software teams to ensure the implementation of requirements.

• Develop and maintain image processing applications utilizing commercial or proprietary vision software libraries, including application GUIs.

• Integrate and test vision system modules on machinery during integration and buyoff phases.

• Assess machine vision module capabilities using statistical and industry-standard verification and validation methods.

Service Representation:

• Identify high-risk areas and evaluate various strategies to mitigate risks, including quoting, designing, implementing, and conducting Proof of Principle or Engineering studies.

• Report and rectify abnormal equipment conditions and inaccuracies caused by client personnel.

• Required to work independently or collaboratively within a team.

• Ensure alignment of client objectives with on-site work plans.

• Support the development of operational and troubleshooting knowledge within the operations team.

• Review and recommend additional tools or equipment necessary for optimal operation or maintenance of client equipment.

• Advise on repair/replacement only for items that genuinely require attention.

• Travel to both domestic and international client sites for both short and long-term support.

• Lead on-site teams and liaise with clients and ATS Project Managers.

• Coordinate with third-party vendors and assist in resolving technical issues as needed.

• Complete detailed Service Reports for services rendered on a daily/weekly basis. Ensure client issues are resolved through follow-up communication and project/case closure as necessary.

• Be available for on-call duties on a rotational basis.

• Communicate with internal and external clients to understand needs and provide appropriate resources and solutions.

• Facilitate warranty/non-warranty claims with clients.

Education:

• A post-secondary degree in Engineering Physics, Engineering Science, or Physics, or an equivalent qualification.

Experience:

• This role presents significant technical challenges, requiring a blend of theoretical knowledge and practical experience.

• A minimum of three years of experience in machine vision, motion control, and robotics within the design and integration of factory automation projects is required.

• Proficiency in at least one object-oriented programming language is essential, including the development of user interfaces.

• Preference will be given to candidates with a proven track record in developing optical, illumination, and machine vision systems.

• Experience in creating image processing algorithms is also preferred.

• The ideal candidate will possess strong communication skills, professionalism, and well-developed interpersonal abilities, enabling effective collaboration with all levels of client and ATS management in a multi-disciplinary engineering environment under pressure. Proficiency in Microsoft Word and Excel is required. Candidates must demonstrate the ability to quickly acquire knowledge to troubleshoot systems effectively.

If you are enthusiastic about this position but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should consider a career with ATS Automation:

We value our PEOPLE - The cornerstone of a successful company is having the best team, which is why we continually strive to develop, engage, empower, and energize our employees. The best talent seeks to collaborate with the best teams - and the best teams are diverse and inclusive.

What we do MATTERS - Our automation projects contribute to enhancing the lives of individuals globally. ATS is committed to achieving carbon neutrality by 2030.

INNOVATION and PROBLEM SOLVING are at our core - We are dedicated to continuous improvement in all aspects of our operations. Our focus is on building diverse teams, fostering innovation by challenging conventional thinking, encouraging fresh ideas, and promoting creative problem-solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers numerous opportunities for professional advancement and development, including a tuition reimbursement program, individualized development plans, and a commitment to promoting from within - there is ample opportunity for career growth at ATS.

We offer COMPETITIVE Total Rewards - Competitive starting salaries, eligibility for overtime pay, paid vacation, an Employee Incentive Bonus program, comprehensive health and dental benefits including a Lifestyle Spending Account, a 4% RRSP matching program, and an optional Employee Share Purchase Program.

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS complies with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, and will, upon request, assist those who may require specific accommodations due to a personal disability. We encourage those who require assistance to notify our offices as soon as possible if accommodation is necessary.