Order Management Specialist

1 month ago


Canada Techo-bloc Group Full time
Order Management Specialist (Inventory Focus)
  • Full-time Position
  • Schedule: Monday to Friday, either 8am to 5pm or 9am to 6pm

We are seeking a dynamic and results-oriented individual dedicated to fulfilling our customers' needs, ensuring every client feels valued. In this role, you will manage customer order inquiries from our distribution centers while collaborating with a team of skilled bilingual specialists. Here’s a glimpse of your daily responsibilities:

  • Processing customer purchase orders through various channels including phone, email, fax, and online platforms for both Canadian and American markets;
  • Evaluating customer orders and accounts to suggest efficient solutions that save both time and resources;
  • Overseeing inventory transactions and logistical requests utilizing diverse software systems;
  • Responding to inquiries from customers and our sales team regarding product availability, providing alternatives and solutions tailored to their needs;
  • Following up with clients on outstanding orders pending pickup;
  • Working closely with the sales and marketing teams to coordinate product pickups and delivery schedules for our customers.
A Day in the Life

As an Order Management Specialist, your day begins by being available for incoming inquiries. Typically, calls from our dealer network account for about 20% of your workday. The remaining inquiries are handled via email on a first-come, first-served basis. As your day progresses, you will engage with various internal partners such as Transport, Distribution, Production, and Sales. This collaboration enhances your understanding of our internal processes and products, paving the way for future career advancement within the company. During quieter moments, you can enjoy a coffee while leveraging your knowledge of ERPs and Microsoft Suite to refine our internal and external processes.

Key Qualifications:

  • Strong customer service skills with a commitment to service excellence and ownership of every customer interaction;
  • Exceptional problem-solving abilities, a positive demeanor, and meticulous attention to detail;
  • Capability to multitask, coordinate, prioritize, and follow up within set deadlines;
  • Proficiency in Microsoft Office, particularly Excel and Word;
  • Self-motivated with a proactive approach and quick learning aptitude;
  • Familiarity with inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) is considered an asset.


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