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Customer Order Coordinator

3 months ago

Canada Techo-bloc Group Full time
Customer Order Coordinator (Inventory Management Experience)
  • Full-time

Schedule: Monday to Friday, 8am to 5pm OR 9am to 6pm

Career Advancement Opportunities:

Discover pathways for growth through our clearly defined career trajectories across departments. Your achievements are our collective goal, nurtured by a culture that appreciates your individual contributions.

Performance-Based Incentives:

Witness the tangible rewards of your contributions with competitive bonuses based on performance. Become part of a motivated, results-oriented team that works collaboratively to achieve outstanding outcomes.

Inclusive Company Environment:

Experience a collaborative atmosphere that fosters innovation and excellence. We prioritize mutual success and cultivate a vibrant culture, reflected in high employee satisfaction ratings.

Benefits and Perks:

  • RRSP with employer contributions
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • In-house leadership development and coaching
  • Training & Development Programs
  • Generous referral bonuses
  • Discounts on company products
  • Company-branded merchandise
  • Complimentary parking
  • Employee Recognition Events
  • Language courses available as needed

We are seeking a dynamic and results-oriented individual who will focus on fulfilling our customers' needs, ensuring that each client feels valued. In this position, you will manage customer order inquiries from our distribution centers alongside a skilled team of bilingual specialists. Your daily responsibilities will include:

  • Processing customer purchase orders through various communication channels for both Canadian and American markets;
  • Evaluating customer orders and accounts to recommend effective solutions that optimize time and cost;
  • Overseeing inventory transactions and logistical requests utilizing diverse software systems;
  • Responding to inquiries from customers and our sales team regarding product availability, providing alternatives and solutions as needed;
  • Following up with customers on pending orders awaiting collection;
  • Collaborating with the sales and marketing teams to coordinate product pickups and delivery schedules for our clients.

A Day in the Role

As a Customer Order Coordinator, your day begins by being available for incoming inquiries. Typically, calls from our dealer network account for a portion of your workday, while the remaining inquiries are managed through a ticketing system on a first-come, first-served basis. As your day progresses, you will engage with various internal partners: Transport, Distribution, Production, and Sales, among others. This interaction enhances your understanding of our internal processes and products, paving the way for future career development within the organization. Downtime is utilized for refreshments and to leverage your knowledge of ERPs and Microsoft Suite to refine our internal and external processes.

  • Exceptional customer service skills with a commitment to service excellence and ownership of every customer interaction;
  • Strong problem-solving abilities, a positive demeanor, and meticulous attention to detail;
  • Capability to multitask, coordinate, prioritize, and follow up within specified deadlines;
  • Proficiency in Microsoft Office Excel and Word;
  • Self-driven, proactive, and quick to learn;
  • Familiarity with inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) is advantageous.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.