Home Services Administrative Support Volunteer

4 weeks ago


Oakville, Ontario, Canada Volunteer Centre of Calgary Full time

Position Summary:

The Home Services Administrative Support Volunteer plays a crucial role in providing clerical and administrative support to ensure the efficient operation of the Volunteer Centre of Calgary's In-Home Services. This volunteer position is designed for individuals who embody the values of the organization and are committed to furthering its mission and vision.

Primary Duties:
  1. Engages professionally while adhering to the organization's Code of Conduct and relevant Human Rights legislation.
  2. Ensures the confidentiality of client information, in line with the organization's privacy policies.
  3. Contributes to a safe and healthy workplace environment.
  4. Offers administrative assistance to staff, which may include:
    1. Utilizing various office equipment and software applications;
    2. Updating and managing databases and performing data entry tasks;
    3. Handling photocopying, faxing, and scanning duties;
    4. Compiling documentation packages;
    5. Making phone calls and discussing services with clients.
  5. Delivers exceptional customer service to staff, clients, volunteers, and other stakeholders.
  6. Collects and maintains information in accordance with the organization's confidentiality policies.
  7. Participates in the annual volunteer feedback survey.
  8. Completes additional tasks as assigned.
Required Qualifications:

Essential skills for this role include:

  • Strong customer service and communication abilities
  • Fundamental administrative skills
  • Dependability, attention to detail, and organizational skills
  • Capability to interact, listen, and communicate effectively and courteously with others
Time Commitment:

Approximately 10 hours per week across 2 or 3 weekdays for a duration of about 3 months.

Benefits of Volunteering:
  • Become an integral part of a dedicated team
  • Acquire valuable experience in administration and customer service
  • Opportunity to contribute positively to the community while gaining practical work experience


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