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Administrative Support Volunteer for In-Home Services

3 months ago

Oakville, Ontario, Canada Volunteer Centre of Calgary Full time

Position Overview:

The Administrative Support Volunteer for In-Home Services plays a crucial role in providing clerical and organizational assistance to ensure the effective operation of the Volunteer Centre of Calgary's In-Home Services. As a dedicated volunteer, you will embody the values of the organization and contribute to its mission and vision.

Key Responsibilities:
  1. Engages professionally while adhering to the Volunteer Centre of Calgary's Code of Conduct and relevant Human Rights legislation.
  2. Ensures complete confidentiality of client information in line with the organization's privacy policies.
  3. Maintains a safe and conducive work environment.
  4. Offers administrative support to staff, which may encompass:
    1. Utilizing various office equipment and software applications;
    2. Updating and managing databases and performing data entry;
    3. Handling photocopying, faxing, and scanning tasks;
    4. Compiling documentation packages;
    5. Making phone calls and discussing services with clients.
  5. Delivers exceptional customer service to staff, clients, volunteers, and other stakeholders.
  6. Collects and manages information in accordance with the confidentiality policies.
  7. Participates in the annual volunteer feedback survey.
  8. Undertakes additional duties as required.
Qualifications:

Essential qualifications for this role include:

  • Strong customer service and communication abilities
  • Fundamental administrative skills
  • Dependable, detail-oriented, and organized
  • Capacity to interact, listen, and communicate effectively with others in a professional and courteous manner
Time Commitment:

Approximately 10 hours per week across 2 or 3 weekdays for a duration of around 3 months.

Benefits of Volunteering:
  • Become a valued member of the team
  • Acquire valuable experience in administration and customer care
  • Opportunity to contribute positively to the community while gaining work experience