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Desktop Technical Support Specialist

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Job Description

**Job Title:** Desktop Technical Support Analyst

**Job Summary:** We are seeking a highly skilled Desktop Technical Support Analyst to join our team at CB Canada. As a key member of our IT support team, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our desktop systems.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to desktop systems, software, and hardware
  • Install, configure, and maintain desktop systems, software, and hardware
  • Collaborate with internal teams to resolve technical issues and implement new projects
  • Manage customer issues, resolve them directly or engage internal resources to do so
  • Participate in the development and implementation of technical solutions to improve the overall IT experience
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 3-5 years of experience in a desktop technician role or similar position in a large corporate environment
  • 3+ years of hands-on working experience in utilizing problem-solving & decision-making skills to provide technical support and customer service in a fast-paced, high-demand office environment
  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 7/8/10 Operating Systems for PCs & Macintosh iOS/macOS
  • Excellent organizational skills to manage multiple complex initiatives
  • Excellent verbal and written communication skills
  • Solid track record when it comes to being very customer-focused and having a good understanding of the needs of our customers
  • Excellent and proven customer service focus record
  • Able to work with minimum supervision and in collaboration with a large team
  • Strong relationship and people-oriented skills
  • Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors
  • Post-secondary degree in Computer Science or in a relevant field of study

Preferred Qualifications:

  • Previous Banking/FI experience an asset