IT Service Management Support Specialist
2 weeks ago
Job Summary
RJR Innovations is seeking a highly skilled IT Service Management Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, ensuring timely resolution of technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Provide first-level and second-level technical support to end-users via phone, email, and in-person interactions.
- Ensure all technical issues are properly documented and tracked in our Service Desk application.
- Monitor and manage Service Desk queues to ensure timely resolution of tickets.
- Collaborate with internal teams to resolve complex technical issues.
- Perform routine maintenance tasks to ensure smooth operation of our IT systems.
- Develop and maintain knowledge of our IT systems, applications, and technologies.
- Participate in on-call rotation to provide after-hours support as needed.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1 year of experience in IT support or a related field.
- Excellent technical skills, with a strong understanding of IT systems, applications, and technologies.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Exceptional problem-solving skills, with a strong attention to detail.
What We Offer
- Competitive salary range: $40,000 - $60,000 per year.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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