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IT Support Specialist

3 months ago


Ottawa, Ontario, Canada MAG Management Corporation Full time

About MAG Management Corporation

At MAG Management Corporation, we pride ourselves on being a part of the community. Our team consists of dedicated professionals who are committed to delivering exceptional service. We believe in fostering strong relationships with our clients and within our team, ensuring a collaborative and supportive work environment.

Our legacy is built on a foundation of trust and excellence, as we continue to uphold the values established by our founders. We are focused on attracting top talent and maintaining a strong reputation in the industry.

Position Overview

The Technical Support Specialist plays a crucial role in ensuring the success of our internal stakeholders by delivering a comprehensive technical support experience that meets the highest standards.

Key Responsibilities:

  • Diagnose and resolve network, printer, and system-related issues.
  • Handle incoming IT support inquiries via calls and emails.
  • Provide on-site technical assistance to staff.
  • Monitor and analyze network performance, troubleshoot issues, and escalate as necessary.
  • Administer Microsoft Azure, managing multiple subscriptions and configurations.
  • Participate in the incident management process, including identification, classification, and resolution.
  • Create and manage user accounts.
  • Temporarily suspend user accounts as needed.

Qualifications:

  • Proficiency in Active Directory/Azure Active Directory, Exchange, MS Office Suite, O365, and Microsoft 365 Admin Centre.
  • Relevant IT diploma or certification.
  • Experience in a technical support environment.
  • Strong verbal and written communication skills.
  • A collaborative mindset and ability to work effectively in a team.
  • A valid driver's license and access to a vehicle is considered an asset.

Employee Benefits:

MAG Management Corporation offers a competitive total rewards package, which includes:

  • Incentive programs
  • Opportunities for career advancement
  • Flexible benefits options
  • Paid time off
  • Work-life balance initiatives
  • Comprehensive health and wellness programs
  • Ongoing professional development and training.

We value diverse backgrounds and experiences and encourage individuals to apply even if they do not meet every qualification listed.