Receptionist Position

1 month ago

Gravenhurst, Ontario, Canada Mobilize Connect Full time

Are you passionate about providing exceptional customer service?

The role of the front desk and night audit is crucial in representing the hotel to guests throughout their entire stay. This position collaborates closely with the housekeeping team to ensure room status reports are accurate and coordinates maintenance and repair requests efficiently.

Key Responsibilities:

  • Register guests and allocate rooms accordingly.
  • Address special requests to enhance guest satisfaction.
  • Assist with pre-registration and room blocking for reservations.
  • Adhere to established credit, check-cashing, and cash handling protocols.
  • Execute end-of-day accounting responsibilities.
  • Communicate room status updates to the housekeeping department, including check-outs, late check-outs, early check-ins, special requests, and day-use rooms.
  • Maintain a solid understanding of the reservations department, handling same-day and future reservations as needed, including cancellation procedures.
  • Facilitate guest check-outs efficiently.
  • Perform cashier duties, including posting charges to guest accounts and managing currency exchanges.
  • Follow protocols for issuing and closing safe deposit boxes for guests.
  • Exhibit proper telephone etiquette.
  • Report any unusual occurrences or requests to management.
  • Be knowledgeable about safety and emergency procedures, ensuring awareness of accident prevention policies.
  • Undertake additional duties as required.

Program Overview:

  • This is a full-time, paid position, offering provincial minimum wage along with gratuities and overtime.
  • There are no fees associated with this opportunity for job seekers.
  • The duration of this position is six months.
  • Opportunities for continued employment may be available after the initial deployment.

Staff Accommodations:

  • Arrangements for staff accommodations will be provided during your placement.
  • The program encourages group placements, so if you have friends you wish to live and travel with, consider applying together.

Eligibility Criteria:

  • Previous customer service or hospitality experience is advantageous but not mandatory.
  • A full and unrestricted driver's license is required.
  • Candidates must be at least 18 years old and legally authorized to work in Canada.
  • A clear police record is necessary.
  • A sense of adventure is essential for this role.

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