Hotel Receptionist
2 days ago
We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Pinedale Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
- Follow emergency and safety procedures, ensuring the well-being of guests and staff.
- Answer telephone calls and relay messages in a timely and efficient manner.
- Assist guests with special needs, providing personalized support and attention.
- Contact guests to deliver requested wake-up calls, ensuring they start their day on a positive note.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Secondary (high) school graduation certificate.
- Experience in a hotel or hospitality setting is an asset.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
- Attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
- Flexibility and adaptability, with the ability to work a variety of shifts and respond to changing situations.
- Reliability and dependability, with a strong commitment to providing exceptional customer service.
Pinedale Inn is a dynamic and fast-paced hotel environment, with a strong focus on customer service and guest satisfaction. As a Front Desk Hotel Clerk, you will be working in a team-oriented environment, with opportunities for growth and development.
What We Offer- A competitive hourly rate.
- A comprehensive benefits package, including health and dental insurance.
- Opportunities for advancement and professional growth.
- A dynamic and supportive work environment.
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