We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Hotel Clerk at Pinedale Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

• Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
• Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of their room assignments and check-out procedures.
• Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
• Guest Information: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
• Departure Procedures: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
• Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
• Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure efficient room allocation.
• Emergency Procedures: Follow emergency and safety procedures as outlined by the hotel.
• Communication: Answer telephone calls and relay messages to guests and staff in a professional and timely manner.
• Special Needs: Assist clients/guests with special needs, ensuring their requirements are met and they have a positive experience at Pinedale Inn.
• Wake-Up Calls: Contact customers to deliver requested wake-up calls.
• Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.

• Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and precision in all aspects of the role.
• Client Focus: Demonstrate a strong client focus, prioritizing guest needs and ensuring their satisfaction.
• Dependability: Be dependable and reliable, ensuring tasks are completed on time and to a high standard.
• Interpersonal Skills: Possess excellent interpersonal skills, able to communicate effectively with guests and staff.
• Communication: Demonstrate excellent written and oral communication skills, able to clearly convey information and respond to guest inquiries.
• Flexibility: Be flexible and adaptable, able to adjust to changing circumstances and priorities.
• Organized: Maintain a high level of organization, ensuring tasks are completed efficiently and effectively.
• Reliability: Demonstrate reliability and a strong work ethic, ensuring tasks are completed to a high standard and on time.
• Team Player: Be a team player, able to work collaboratively with colleagues to achieve common goals.
• Resourcefulness: Possess resourcefulness and problem-solving skills, able to think critically and respond to guest needs.