Parts Counter Specialist
7 days ago
Job Summary
We are seeking a highly skilled and experienced Parts Counter Specialist to join our team at AutoCanada. As a key member of our Parts Department, you will be responsible for providing exceptional customer service and ensuring the efficient processing of parts orders.
Key Responsibilities
- Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
- Notify the service advisor and the customer when special-ordered parts have been received.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
- Replenish assigned inventory daily.
- Assist outside sales representatives with their orders.
- Make sure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure that all charge sales are signed by the customer.
- Ensure that all customers receive their copy of the invoice.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issue and track requested shop tools to technicians.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Solicit assigned accounts by phone.
- Keep the front and rear counter areas clean and uncluttered.
- Clean computer terminals and printers daily.
- Participate in all training programs made available.
- Keep current on new products and product updates.
- Participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance.
Requirements
- 3-5 years of experience in a parts counter, technician, or equivalent role (FCA experience preferred).
- Completion of a related post-secondary program and/or training courses is considered an asset.
- Experience with CDK, MPI Edge, and Star Parts is considered an asset.
- A detailed understanding of Parts and Service operations and inventory management.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Strong organizational and time management skills.
- A person of professionalism and high integrity who is trusted by others and consistently honours their commitments.
- Detail-oriented, self-motivated, and resourceful.
- High-level skills in Word, Excel, and MS Office, etc.
- Ability to meet physical demands such as heavy lifting, standing for long periods of time.
- Must possess a valid driver's license and have a safe driving history.
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