Front Desk Associate
2 weeks ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Lake Louise Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Registration and Room Assignments: Register arriving guests, assign rooms, and ensure accurate room inventory.
- Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
- Guest Communication: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
- Administrative Tasks: Maintain an inventory of vacancies, reservations, and room assignments, and perform clerical duties such as faxing, filing, and photocopying.
- Customer Service: Answer telephone calls, relay messages, and provide assistance to guests with special needs.
- Additional Responsibilities: Contact guests to deliver requested wake-up calls and provide support for guests with special requests.
- Health Benefits: We offer a comprehensive dental plan and healthcare plan to support your well-being.
- Other Benefits: Enjoy on-site housing options and other benefits that support your work-life balance.
- Support for Newcomers and Refugees: We provide support for newcomers and refugees with foreign credential recognition, helping you to succeed in your new role.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year of experience in a related field, or equivalent experience.
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