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Front Desk Associate

2 months ago


Muncho Lake, Canada Northern Rockies Lodge Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Northern Rockies Lodge Ltd. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, exchange foreign currency, and process guests' departures.
  • Clerical Duties: Perform light housekeeping and cleaning duties, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or front desk role.
  • Skills: Excellent oral and written communication skills, attention to detail, and ability to work in a fast-paced environment.
Working Conditions

The Front Desk Associate will work in a hotel environment, standing for extended periods and working under pressure. The ideal candidate will be a team player with excellent interpersonal skills and a client-focused attitude.