Front Desk Associate
1 week ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Lake Louise Inn. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Registration and Room Assignments: Register arriving guests, assign rooms, and ensure accurate room inventory.
- Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
- Guest Communication: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties as needed.
- Customer Service: Provide exceptional customer service, answer telephone calls and relay messages, and assist clients/guests with special needs.
- Health Benefits: Enjoy access to a dental plan and healthcare plan.
- Other Benefits: Take advantage of on-site housing options and other benefits.
- Support for Newcomers and Refugees: We support newcomers and/or refugees with foreign credential recognition.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year of experience, or equivalent experience.
As a Front Desk Agent at Lake Louise Inn, you will work in a fast-paced environment with a focus on providing exceptional guest service. You will be part of a dynamic team that is committed to delivering a memorable experience for our guests.
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Front Desk Associate
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