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Front Desk Associate

2 months ago

Lake Louise, Canada Lake Louise Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Lake Louise Inn. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
  • Clerical Duties: Perform clerical tasks, such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
  • Special Needs Assistance: Assist clients/guests with special needs and contact customers to deliver requested wake-up calls.
Benefits
  • Health Benefits: Enjoy access to a dental plan and healthcare plan.
  • On-Site Housing Options: Take advantage of on-site housing options.
  • Support for Newcomers and Refugees: Receive support for newcomers and refugees with foreign credential recognition.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience, or equivalent experience.

Work Environment: 35 hours per week, with a permanent work term and English as the primary work language.