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HVAC-R Product Support Representative
2 months ago
Refrigerative Supply Limited is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing technical and administrative support to customers, branch Outside Sales and Counter Sales staff.
Key Responsibilities- Support Outside Sales and Counter Sales Staff: Assist in the growth of all HVAC-R products, provide technical support to both RSL staff and customers, and offer equipment selection and job quotes to assist the sales department in fulfilling customer requirements.
- Provide Technical Support: Compare multiple supplier offerings to provide the best solution for the customer and RSL, answer customer calls, and provide information and solutions.
- Coordinate and Schedule Customer Orders: Maintain records of sales, customer information, and requests, and provide counter sales support when needed.
- Resolve Problems and Ensure Customer Satisfaction: Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies, and practice safe material handling techniques.
- Establish and Maintain Good Working Relationships: Establish and maintain good working relationships with staff and customers, and participate in a call schedule for after-hours customer service.
- Excellent Customer Service Skills: Possess excellent customer service skills and have extensive knowledge of supplier websites.
- Technical Knowledge: Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the RSL computer software, and understand basic inventory, warehousing, and stocking procedures.
- Communication Skills: Demonstrate effective communication skills (verbal, written, and listening), be energetic and self-motivated, and maintain a business-like manner at all times.
