Product Support Specialist
1 month ago
Brandt is seeking a skilled Product Support Representative to join our team in Regina, SK. As a key member of our Customer Service Centre, you will play a vital role in providing exceptional support to our customers across Canada.
Key Responsibilities:
- Initiate outbound sales calls to customers to promote our products and services
- Respond to parts pricing inquiries from customers through various channels, including phone, email, and text
- Accurately fulfill parts order requests from clients, ensuring timely and accurate delivery
- Provide availability of inventory and shipping times to customers, ensuring seamless communication
- Collaborate with multiple vendors to provide customers with various options to satisfy their parts requests
Requirements:
- Proven ability to multitask and navigate multiple systems simultaneously
- Demonstrated ability to deliver exceptional customer satisfaction
- Detail-oriented and accurate in order to maintain high levels of accuracy
- Active listener with strong communication skills to understand customer needs and provide solutions
- Ability to work effectively in a fast-paced team environment
- Strong written and verbal communication skills
Preferred Qualifications:
- Previous experience in the agricultural industry or outbound sales
What We Offer:
Brandt offers a comprehensive training program to support your success in this role. We are committed to providing a positive and inclusive work environment that fosters growth and development.
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