Sales Support Specialist
1 month ago
**Job Summary**
We are seeking a highly skilled Sales Support Specialist to join our team at Refrigerative Supply Limited. As an Inside Sales Support Representative, you will play a crucial role in providing technical and administrative support to our customers, branch Outside Sales and Counter Sales staff.
Key Responsibilities:
- Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
- Provide technical support to both RSL staff and customers
- Offer equipment selection and job quotes on refrigeration and/or HVAC equipment to assist the sales department in fulfilling customer requirements
- Compare multiple supplier offerings to provide the best solution for the customer and RSL
- Answer customer calls and provide information and solutions
- Participate in staff and customer product training
- Coordinate and schedule customer orders
- Maintain records of sales, customer information and requests
- Provide counter sales support when needed
- Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies
- Practice safe material handling techniques
- Establish and maintain good working relationships with staff and customers
- Participate in a call schedule for after-hours customer service
- Perform other duties as assigned or as required
Requirements:
- Possess excellent customer service skills
- Have extensive knowledge of supplier websites
- Ability to do load calculations for HVAC-R systems
- Must have or be able to obtain a valid Class 5 driver's license
- Demonstrate an understanding of effective selling methods
- Possess knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers
- Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software
- Understand basic inventory, warehousing and stocking procedures
- Must be able to handle multiple tasks
- Work easily with others in a high-paced work environment
- Demonstrate effective communication skills (verbal, written, and listening)
- Be energetic and self-motivated
- Maintain a business-like manner at all times
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