Sales Support Specialist

1 month ago


Saskatoon, Saskatchewan, Canada Refrigerative Supply Limited Full time

**Job Summary**

We are seeking a highly skilled Sales Support Specialist to join our team at Refrigerative Supply Limited. As an Inside Sales Support Representative, you will play a crucial role in providing technical and administrative support to our customers, branch Outside Sales and Counter Sales staff.

Key Responsibilities:

  • Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
  • Provide technical support to both RSL staff and customers
  • Offer equipment selection and job quotes on refrigeration and/or HVAC equipment to assist the sales department in fulfilling customer requirements
  • Compare multiple supplier offerings to provide the best solution for the customer and RSL
  • Answer customer calls and provide information and solutions
  • Participate in staff and customer product training
  • Coordinate and schedule customer orders
  • Maintain records of sales, customer information and requests
  • Provide counter sales support when needed
  • Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies
  • Practice safe material handling techniques
  • Establish and maintain good working relationships with staff and customers
  • Participate in a call schedule for after-hours customer service
  • Perform other duties as assigned or as required

Requirements:

  • Possess excellent customer service skills
  • Have extensive knowledge of supplier websites
  • Ability to do load calculations for HVAC-R systems
  • Must have or be able to obtain a valid Class 5 driver's license
  • Demonstrate an understanding of effective selling methods
  • Possess knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers
  • Have a working knowledge and complete understanding on how to process orders, quotes, credits, and backorders on the RSL computer software
  • Understand basic inventory, warehousing and stocking procedures
  • Must be able to handle multiple tasks
  • Work easily with others in a high-paced work environment
  • Demonstrate effective communication skills (verbal, written, and listening)
  • Be energetic and self-motivated
  • Maintain a business-like manner at all times


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