Client Success Manager

1 week ago

St John's, Newfoundland and Labrador, Canada Reflective Marketing Full time

About Reflective Marketing

We are a leading digital marketing agency specializing in social media advertising for the HVAC industry. Our mission is to empower contractors to provide for their families, support their employees, and enhance the comfort and affordability of their customers' homes.

Job Summary

We are seeking a highly skilled and experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success, and driving business growth.

Key Responsibilities

  • Client Relationship Management
    • Develop and maintain strong relationships with clients to ensure their satisfaction and success
    • Act as the primary point of contact for clients and internal teams
  • Project Management
    • Manage client projects from start to finish, ensuring timely delivery and high-quality results
    • Collaborate with internal teams to ensure seamless project execution
  • Client Onboarding
    • Develop and implement onboarding processes to ensure a smooth transition for new clients
    • Provide training and support to clients on our systems and CRM
  • Reporting and Analysis
    • Prepare and deliver regular reports to clients on campaign performance and results
    • Analyze data to identify trends and opportunities for growth
  • Process Improvement
    • Identify areas for process improvement and implement changes to enhance client experience and business growth

Requirements

  • 2+ years of experience in a client-facing role
  • Proven track record of client success and business growth
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Experience with digital marketing and social media advertising a plus

What We Offer

  • Fully remote position with a flexible work environment
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply

Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you

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