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Customer Success Manager
2 months ago
About Verafin
Verafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.
Job Summary
We are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide exceptional service, build strong relationships, and drive business growth.
Key Responsibilities
- Manage relationships with key customers across multiple departments, serving as their primary point of contact.
- Maintain a comprehensive understanding of the Verafin product suite and navigate cross-functionally to map customer needs to product solutions.
- Create and deliver success plans to drive added value and customer retention.
- Communicate and promote key initiatives to customers to ensure thorough product adoption and drive business growth.
- Identify opportunities to optimize customer application usage and improve overall customer experience.
- Conduct customer interviews and follow up on feedback to better understand customer needs.
- Manage customer feedback and escalations, ensuring timely resolution of critical service issues.
- Work cross-functionally with internal teams to drive customer success and business growth.
- Utilize Salesforce and GainSight to track customer communications and projects.
Requirements
- 5+ years of demonstrated proficiency in customer relationship management.
- A passion for communicating with customers and uncovering problems they may be experiencing.
- Ability to interface with multiple levels within a customer's organization, including c-suite, decision makers, and users.
- Experience using Customer Relationship Management tools.
What We Offer
- A dynamic and growing company with a strong commitment to customer success.
- A collaborative and supportive team environment.
- Opportunities for professional growth and development.
Nasdaq is an Equal Opportunity Employer
We are committed to creating an inclusive and diverse workplace that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds.
