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Customer Success Manager
2 months ago
About Verafin
Verafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.
Job Summary
We are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide exceptional service, build strong relationships, and drive business growth.
Key Responsibilities
- Manage relationships with key customers across multiple departments, serving as their primary point of contact.
- Maintain a comprehensive understanding of the Verafin product suite and navigate cross-functionally to map customer needs to product solutions.
- Create and deliver success plans to drive added value and customer retention.
- Communicate and promote key initiatives to customers to ensure thorough product adoption and drive business growth.
- Identify opportunities to optimize customer application usage and implement process improvements.
- Interview customers and analyze NPS survey feedback to better understand their needs and preferences.
- Manage customer feedback and escalations, ensuring timely resolution and customer satisfaction.
- Stay informed about customer projects and track resolution of critical service issues.
- Collaborate cross-functionally with internal teams, including Sales, to drive business growth and customer success.
- Utilize Salesforce and GainSight to track customer communications and projects.
Requirements
- 5+ years of demonstrated proficiency in customer relationship management.
- A passion for communicating with customers and uncovering their needs and pain points.
- Ability to interface with multiple levels within a customer's organization, including C-suite, decision makers, and users.
- Experience using Customer Relationship Management tools.
What We Offer
- A dynamic and growth-oriented work environment.
- Opportunities for professional development and career advancement.
- A collaborative and supportive team culture.
- A competitive compensation and benefits package.
About Nasdaq
Nasdaq is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
