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Bilingual Enterprise Client Manager
3 months ago
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About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.
Position Overview:
Are you prepared to be a driving force in reshaping the delivery of digital solutions and services in large accounts in Canada, including Government, Healthcare, and Education sectors. As a Client Manager, you'll be at the forefront of account management, client relationship development, and advancing the adoption of Xerox digital print excellence.
Key functions of this role:
Client Printer Fleet Management
Maintain and manage client printer install base, new equipment additions, including location openings or status changes.
Client Install Base Inventory Management
Manage lease expiries and end-of-service at the account level, coordinating with internal and external teams, including reviewing the approach with the Field Client Manager.
Opportunity management and Customer-Facing Quarterly Business Reviews: Regularly review opportunities at least one quarter in advance and develop and deliver operational elements of the business review with stakeholders and clients.
Printer Fleet Value Enhancement: Elevate the value of the printer fleet through Managed Print Services (MPS), Xerox applications and services to improve client digital enablement for business benefit.
Procurement Process Optimization and Implementation: Understand various buying processes to position for print fleet retention and growth, and oversee the implementation process through to installation, including backlog management.
Key Responsibilities:
Champion Sales Activities: Be the driving force behind prospecting, identifying opportunities, and closing deals that revolutionize how our clients operate.
Achieve Ambitious Targets: At Xerox Digital Sales, we set high goals because we believe in your potential. Meet and exceed monthly, quarterly, and annual sales targets. You'll be measured by your impact and attainment of metrics, working in harmony with your colleagues.
Cultivate Connections: Nurture existing customer relationships while forging new ones through regular engagement and communication, fostering a collaborative environment that values strong connections.
Pipeline Growth: Take charge of expanding and managing our sales pipeline, collaboratively positioning Xerox offerings as the preferred choice for our clients.
Embrace Technology: Seamlessly record your activities and insights within our CRM system (Salesforce). You'll have access to cutting-edge tools to support your success.
Innovation Advocate: Keep our clients informed about the latest Xerox solutions that add substantial value to their organizations. You'll be a trusted advisor in the ever-evolving technology landscape, working in synergy with a dedicated team.
Personal Development: Invest in your growth and stay at the forefront of our portfolio. Continuous learning is a core value at Xerox, and we encourage your pursuit of knowledge.
Qualifications:
To excel in this role, you should possess the following qualifications:
Educational Background: A Bachelor's degree or equivalent experience is preferred, demonstrating your commitment to continuous learning and growth.
Technology Expertise: Prior experience in technology hardware and services sales is highly preferred, showcasing your industry knowledge and readiness to hit the ground running.
Exceptional Communication (French and English): Exhibit excellent verbal and written communication skills, fluent French and English, as effective communication is at the heart of our success
Customer-Centric Approach: Demonstrate strong customer service skills and an innate ability to build rapport with clients, ensuring their needs are met and exceeded.
Interpersonal Acumen: Showcase great interpersonal, negotiation, and presentation capabilities, enabling you to effectively engage with clients and colleagues.
Self-Motivation: Possess personal drive and internal motivation, coupled with a relentless pursuit of high achievement in every endeavor.
What We Offer:
At Xerox, we understand that attracting top talent requires more than just a job - it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards. Here's what we have in store for you:
Competitive Compensation: A competitive package that includes a base salary and commissions, ensuring your hard work is rewarded. We believe in celebrating success. Earn extra rewards for exceeding targets and going the extra mile.
Comprehensive Benefits Offerings: Our benefits package includes medical, dental, vision, and life insurance to take care of your well-being and provide peace of mind. Benefits commence upon joining our company.
Paid Holidays and Personal Choice Days: Enjoy paid holidays and personal choice days to balance work and personal life, giving you the flexibility, you need.
Hybrid Work Environment: Experience the best of both worlds with a hybrid work environment that combines office and remote work options.
Long-term Savings: Secure your future with a robust defined-contribution (DC) pension plan, designed to support your financial well-being.
Vacation Allowance: Kickstart your journey with us on the right foot. New employees receive two weeks of paid vacation after their first year.
Performance Reviews: Receive regular individual performance reviews every six months, fostering continuous growth and development.
Training Initiatives: Elevate your skills through our in-house training, online learning opportunities, and mentorship programs that nurture your professional growth.
Charitable Involvement: Be a part of our commitment to the community. Actively participate in selecting charities and enjoy paid time off (up to one paid day annually) to volunteer and make a difference
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